Refund Policy

The 30-Day Bone-Dry Guarantee

If your costume does not fit, does not arrive as described, or your dog simply refuses to have anything to do with it, you have 30 days from delivery to tell us. We will exchange it or refund you — your choice.

How to start a return

Email us with your order number and a sentence about what went wrong. You do not need to justify yourself or fill in a form. A person will reply within one business day with next steps.

What we ask

• Return the costume within 30 days of delivery.
• It should be in resaleable condition — clean, undamaged, and with any packaging you still have. A costume your dog wore for a photo and then took off is fine. A costume that has been chewed to pieces is not.
• Tell us your order number so we can find you quickly.

Exchanges

Ordered the wrong size? We will send the right one. If you need it before Halloween, say so in your email and we will prioritise it — though we will also tell you honestly whether the timing is realistic.

Refunds

Once your return is on its way back to us, we issue the refund to your original payment method. Depending on your bank it takes 5–10 business days to appear. We do not hold refunds hostage waiting for delivery confirmation.

Damaged, wrong, or missing items

If your order arrives damaged or incorrect, send us a photo and we will replace it immediately at our cost. You will not be asked to ship anything back first.

Lost in transit

If your order has not arrived within 30 days of shipping, we refund or replace it. No argument.

Return shipping

If the fault is ours — wrong item, damaged, not as described — we cover return shipping. For change-of-mind returns and size exchanges, return shipping is yours. We will always tell you which applies before you spend anything.

Cancelling an order

Email us within 12 hours of ordering and we will cancel and refund in full, provided it has not already been packed.