Shipping Policy
Shipping
Free shipping on every US order
No minimum, no threshold to hit, no shipping charge appearing at checkout after you have made up your mind.
How long it takes
- Preparing your order: 1–3 business days. We pick, check and pack.
- In transit: typically 5–11 business days. You get a tracking number by email the moment it ships.
Most orders arrive inside that window. Some take longer — international logistics are genuinely unpredictable and we would rather say so plainly than quote you a best case and hope.
The Halloween cutoff
Order by October 10 to be comfortably safe for October 31.
That date has a deliberate three-week buffer built into it. We could quote you a later cutoff and take more orders. We would also spend the first week of November refunding disappointed people, which is a worse outcome for everyone. After October 10 we keep shipping, but we stop promising Halloween delivery, and we will say so clearly at checkout.
Tracking
Your tracking number arrives by email when your order ships. Tracking often goes quiet for several days mid-route — this is normal and not a sign of a problem. Scans cluster around departure and arrival with a gap in between.
If tracking has not updated in more than five days, email us. We will open the investigation with the carrier ourselves rather than leaving you to chase it.
Wrong address
Email us within 12 hours of ordering and we can usually correct it. Once a parcel has shipped, the address is locked and we cannot redirect it.
Outside the United States
We currently ship within the US only. If you are elsewhere and want one, email us — we are expanding and it helps to know where the demand is.